otrs2_3.1.7+dfsg1-8+deb7u5_all.deb


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Description

otrs2 - Open Ticket Request System

Distribution: Debian 7 (Wheezy)
Repository: Debian Main amd64
Package name: otrs2
Package version: 3.1.7+dfsg1
Package release: 8+deb7u5
Package architecture: all
Package type: deb
Installed size: 58.90 KB
Download size: 9.31 MB
Official Mirror: ftp.br.debian.org
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. For a detailed documentation see package otrs-doc-en or otrs-doc-de. This package ships version 3 of OTRS.

Alternatives

Replaces

  • otrs << 3.0

    Download

    Source package: otrs2

    Install Howto

    1. Update the package index:
      # sudo apt-get update
    2. Install otrs2 deb package:
      # sudo apt-get install otrs2

    Files

    • /etc/init.d/otrs2
    • /usr/lib/cgi-bin/otrs
    • /usr/share/dbconfig-common/data/otrs2/install/mysql
    • /usr/share/dbconfig-common/data/otrs2/install/pgsql
    • /usr/share/dbconfig-common/data/otrs2/upgrade/mysql/3.0
    • /usr/share/dbconfig-common/data/otrs2/upgrade/mysql/3.1
    • /usr/share/dbconfig-common/data/otrs2/upgrade/mysql/3.1.2+dfsg1-2.2
    • /usr/share/dbconfig-common/data/otrs2/upgrade/pgsql/3.0
    • /usr/share/dbconfig-common/data/otrs2/upgrade/pgsql/3.1
    • /usr/share/dbconfig-common/data/otrs2/upgrade/pgsql/3.1.2+dfsg1-2.2
    • /usr/share/dbconfig-common/scripts/otrs2/upgrade/mysql/3.0.1
    • /usr/share/dbconfig-common/scripts/otrs2/upgrade/mysql/3.1.2+dfsg1-2.1
    • /usr/share/dbconfig-common/scripts/otrs2/upgrade/pgsql/3.0.1
    • /usr/share/dbconfig-common/scripts/otrs2/upgrade/pgsql/3.1.2+dfsg1-2.1
    • /usr/share/doc/otrs2/CHANGES.gz
    • /usr/share/doc/otrs2/CREDITS
    • /usr/share/doc/otrs2/NEWS.Debian.gz
    • /usr/share/doc/otrs2/README.Debian
    • /usr/share/doc/otrs2/README.database.gz
    • /usr/share/doc/otrs2/README.gz
    • /usr/share/doc/otrs2/README.webserver
    • /usr/share/doc/otrs2/RELEASE
    • /usr/share/doc/otrs2/UPGRADING.gz
    • /usr/share/doc/otrs2/changelog.Debian.gz
    • /usr/share/doc/otrs2/changelog.gz
    • /usr/share/doc/otrs2/copyright
    • /usr/share/doc/otrs2/examples/.mailfilter.dist
    • /usr/share/doc/otrs2/examples/.procmailrc.dist
    • /usr/share/doc/otrs2/examples/apache2-httpd.include.conf
    • /usr/share/doc/otrs2/examples/rpc-example.pl
    • /usr/share/lintian/overrides/otrs2
    • /usr/share/otrs/.fetchmailrc.dist
    • /usr/share/otrs/ARCHIVE
    • /usr/share/otrs/RELEASE
    • /usr/share/otrs/maintenance.html.dist
    • /usr/share/otrs/var
    • /usr/share/otrs/Kernel/Config.pm
    • /usr/share/otrs/Kernel/Config.pm.dist
    • /usr/share/otrs/Kernel/Language.pm
    • /usr/share/otrs/Kernel/Scheduler.pm
    • /usr/share/otrs/Kernel/Config/Defaults.pm
    • /usr/share/otrs/Kernel/Config/Files
    • /usr/share/otrs/Kernel/Config/GenericAgent.pm
    • /usr/share/otrs/Kernel/Config/GenericAgent.pm.dist
    • /usr/share/otrs/Kernel/Config/GenericAgent.pm.examples
    • /usr/share/otrs/Kernel/GenericInterface/Debugger.pm
    • /usr/share/otrs/Kernel/GenericInterface/Invoker.pm
    • /usr/share/otrs/Kernel/GenericInterface/Mapping.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation.pm
    • /usr/share/otrs/Kernel/GenericInterface/Provider.pm
    • /usr/share/otrs/Kernel/GenericInterface/Requester.pm
    • /usr/share/otrs/Kernel/GenericInterface/Transport.pm
    • /usr/share/otrs/Kernel/GenericInterface/Event/Handler.pm
    • /usr/share/otrs/Kernel/GenericInterface/Invoker/Test/Test.pm
    • /usr/share/otrs/Kernel/GenericInterface/Invoker/Test/TestSimple.pm
    • /usr/share/otrs/Kernel/GenericInterface/Mapping/Simple.pm
    • /usr/share/otrs/Kernel/GenericInterface/Mapping/Test.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Common.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Session/Common.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Session/SessionCreate.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Test/Test.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Ticket/Common.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Ticket/TicketGet.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Ticket/TicketSearch.pm
    • /usr/share/otrs/Kernel/GenericInterface/Operation/Ticket/TicketUpdate.pm
    • /usr/share/otrs/Kernel/GenericInterface/Transport/HTTP/REST.pm
    • /usr/share/otrs/Kernel/GenericInterface/Transport/HTTP/SOAP.pm
    • /usr/share/otrs/Kernel/GenericInterface/Transport/HTTP/Test.pm
    • /usr/share/otrs/Kernel/Language/ar_SA.pm
    • /usr/share/otrs/Kernel/Language/bg.pm
    • /usr/share/otrs/Kernel/Language/ca.pm
    • /usr/share/otrs/Kernel/Language/cs.pm
    • /usr/share/otrs/Kernel/Language/da.pm
    • /usr/share/otrs/Kernel/Language/de.pm
    • /usr/share/otrs/Kernel/Language/el.pm
    • /usr/share/otrs/Kernel/Language/en.pm
    • /usr/share/otrs/Kernel/Language/en_CA.pm
    • /usr/share/otrs/Kernel/Language/en_GB.pm
    • /usr/share/otrs/Kernel/Language/es.pm
    • /usr/share/otrs/Kernel/Language/es_MX.pm
    • /usr/share/otrs/Kernel/Language/et.pm
    • /usr/share/otrs/Kernel/Language/fa.pm
    • /usr/share/otrs/Kernel/Language/fi.pm
    • /usr/share/otrs/Kernel/Language/fr.pm
    • /usr/share/otrs/Kernel/Language/hi.pm
    • /usr/share/otrs/Kernel/Language/hr.pm
    • /usr/share/otrs/Kernel/Language/hu.pm
    • /usr/share/otrs/Kernel/Language/it.pm
    • /usr/share/otrs/Kernel/Language/ja.pm
    • /usr/share/otrs/Kernel/Language/lt.pm
    • /usr/share/otrs/Kernel/Language/lv.pm
    • /usr/share/otrs/Kernel/Language/nb_NO.pm
    • /usr/share/otrs/Kernel/Language/nl.pm
    • /usr/share/otrs/Kernel/Language/pl.pm
    • /usr/share/otrs/Kernel/Language/pt.pm
    • /usr/share/otrs/Kernel/Language/pt_BR.pm
    • /usr/share/otrs/Kernel/Language/ru.pm
    • /usr/share/otrs/Kernel/Language/sk_SK.pm
    • /usr/share/otrs/Kernel/Language/sl.pm
    • /usr/share/otrs/Kernel/Language/sr_Cyrl.pm
    • /usr/share/otrs/Kernel/Language/sr_Latn.pm
    • /usr/share/otrs/Kernel/Language/sv.pm
    • /usr/share/otrs/Kernel/Language/tr.pm
    • /usr/share/otrs/Kernel/Language/uk.pm
    • /usr/share/otrs/Kernel/Language/vi_VN.pm
    • /usr/share/otrs/Kernel/Language/xx_AgentZoom.pm
    • /usr/share/otrs/Kernel/Language/xx_Custom.pm
    • /usr/share/otrs/Kernel/Language/zh_CN.pm
    • /usr/share/otrs/Kernel/Language/zh_TW.pm
    • /usr/share/otrs/Kernel/Modules/Admin.pm
    • /usr/share/otrs/Kernel/Modules/AdminAttachment.pm
    • /usr/share/otrs/Kernel/Modules/AdminAutoResponse.pm
    • /usr/share/otrs/Kernel/Modules/AdminCustomerCompany.pm
    • /usr/share/otrs/Kernel/Modules/AdminCustomerUser.pm
    • /usr/share/otrs/Kernel/Modules/AdminCustomerUserGroup.pm
    • /usr/share/otrs/Kernel/Modules/AdminCustomerUserService.pm
    • /usr/share/otrs/Kernel/Modules/AdminDynamicField.pm
    • /usr/share/otrs/Kernel/Modules/AdminDynamicFieldCheckbox.pm
    • /usr/share/otrs/Kernel/Modules/AdminDynamicFieldDateTime.pm
    • /usr/share/otrs/Kernel/Modules/AdminDynamicFieldDropdown.pm
    • /usr/share/otrs/Kernel/Modules/AdminDynamicFieldMultiselect.pm
    • /usr/share/otrs/Kernel/Modules/AdminDynamicFieldText.pm
    • /usr/share/otrs/Kernel/Modules/AdminEmail.pm
    • /usr/share/otrs/Kernel/Modules/AdminGenericAgent.pm
    • /usr/share/otrs/Kernel/Modules/AdminGenericInterfaceDebugger.pm
    • /usr/share/otrs/Kernel/Modules/AdminGenericInterfaceInvokerDefault.pm
    • /usr/share/otrs/Kernel/Modules/AdminGenericInterfaceMappingSimple.pm
    • /usr/share/otrs/Kernel/Modules/AdminGenericInterfaceOperationDefault.pm
    • /usr/share/otrs/Kernel/Modules/AdminGenericInterfaceTransportHTTPSOAP.pm
    • /usr/share/otrs/Kernel/Modules/AdminGenericInterfaceWebservice.pm
    • /usr/share/otrs/Kernel/Modules/AdminGenericInterfaceWebserviceHistory.pm
    • /usr/share/otrs/Kernel/Modules/AdminGroup.pm
    • /usr/share/otrs/Kernel/Modules/AdminInit.pm
    • /usr/share/otrs/Kernel/Modules/AdminLog.pm
    • /usr/share/otrs/Kernel/Modules/AdminMailAccount.pm
    • /usr/share/otrs/Kernel/Modules/AdminNotification.pm
    • /usr/share/otrs/Kernel/Modules/AdminNotificationEvent.pm
    • /usr/share/otrs/Kernel/Modules/AdminPGP.pm
    • /usr/share/otrs/Kernel/Modules/AdminPackageManager.pm
    • /usr/share/otrs/Kernel/Modules/AdminPerformanceLog.pm
    • /usr/share/otrs/Kernel/Modules/AdminPostMasterFilter.pm
    • /usr/share/otrs/Kernel/Modules/AdminPriority.pm
    • /usr/share/otrs/Kernel/Modules/AdminQueue.pm
    • /usr/share/otrs/Kernel/Modules/AdminQueueAutoResponse.pm
    • /usr/share/otrs/Kernel/Modules/AdminQueueResponses.pm
    • /usr/share/otrs/Kernel/Modules/AdminResponse.pm
    • /usr/share/otrs/Kernel/Modules/AdminResponseAttachment.pm
    • /usr/share/otrs/Kernel/Modules/AdminRole.pm
    • /usr/share/otrs/Kernel/Modules/AdminRoleGroup.pm
    • /usr/share/otrs/Kernel/Modules/AdminRoleUser.pm
    • /usr/share/otrs/Kernel/Modules/AdminSLA.pm
    • /usr/share/otrs/Kernel/Modules/AdminSMIME.pm
    • /usr/share/otrs/Kernel/Modules/AdminSalutation.pm
    • /usr/share/otrs/Kernel/Modules/AdminScheduler.pm
    • /usr/share/otrs/Kernel/Modules/AdminSelectBox.pm
    • /usr/share/otrs/Kernel/Modules/AdminService.pm
    • /usr/share/otrs/Kernel/Modules/AdminSession.pm
    • /usr/share/otrs/Kernel/Modules/AdminSignature.pm
    • /usr/share/otrs/Kernel/Modules/AdminState.pm
    • /usr/share/otrs/Kernel/Modules/AdminSysConfig.pm
    • /usr/share/otrs/Kernel/Modules/AdminSystemAddress.pm
    • /usr/share/otrs/Kernel/Modules/AdminType.pm
    • /usr/share/otrs/Kernel/Modules/AdminUser.pm
    • /usr/share/otrs/Kernel/Modules/AdminUserGroup.pm
    • /usr/share/otrs/Kernel/Modules/AgentBook.pm
    • /usr/share/otrs/Kernel/Modules/AgentCustomerSearch.pm
    • /usr/share/otrs/Kernel/Modules/AgentDashboard.pm
    • /usr/share/otrs/Kernel/Modules/AgentHTMLReference.pm
    • /usr/share/otrs/Kernel/Modules/AgentInfo.pm
    • /usr/share/otrs/Kernel/Modules/AgentLinkObject.pm
    • /usr/share/otrs/Kernel/Modules/AgentPreferences.pm
    • /usr/share/otrs/Kernel/Modules/AgentSearch.pm
    • /usr/share/otrs/Kernel/Modules/AgentSpelling.pm
    • /usr/share/otrs/Kernel/Modules/AgentStats.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketActionCommon.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketAttachment.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketBounce.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketBulk.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketClose.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketCompose.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketCustomer.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketEmail.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketEscalationView.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketForward.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketFreeText.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketHistory.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketLock.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketLockedView.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketMerge.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketMove.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketNote.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketOwner.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketPending.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketPhone.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketPhoneCommon.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketPhoneInbound.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketPhoneOutbound.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketPlain.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketPrint.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketPriority.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketQueue.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketResponsible.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketResponsibleView.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketSearch.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketStatusView.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketWatchView.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketWatcher.pm
    • /usr/share/otrs/Kernel/Modules/AgentTicketZoom.pm
    • /usr/share/otrs/Kernel/Modules/AgentZoom.pm
    • /usr/share/otrs/Kernel/Modules/CustomerAccept.pm
    • /usr/share/otrs/Kernel/Modules/CustomerPreferences.pm
    • /usr/share/otrs/Kernel/Modules/CustomerTicketAttachment.pm
    • /usr/share/otrs/Kernel/Modules/CustomerTicketMessage.pm
    • /usr/share/otrs/Kernel/Modules/CustomerTicketOverview.pm
    • /usr/share/otrs/Kernel/Modules/CustomerTicketPrint.pm
    • /usr/share/otrs/Kernel/Modules/CustomerTicketSearch.pm
    • /usr/share/otrs/Kernel/Modules/CustomerTicketZoom.pm
    • /usr/share/otrs/Kernel/Modules/Installer.pm
    • /usr/share/otrs/Kernel/Modules/PictureUpload.pm
    • /usr/share/otrs/Kernel/Modules/PublicDefault.pm
    • /usr/share/otrs/Kernel/Modules/PublicRepository.pm
    • /usr/share/otrs/Kernel/Modules/SpellingInline.pm
    • /usr/share/otrs/Kernel/Modules/Test.pm
    • /usr/share/otrs/Kernel/Output/HTML/ArticleAttachmentDownload.pm
    • /usr/share/otrs/Kernel/Output/HTML/ArticleAttachmentHTMLViewer.pm
    • /usr/share/otrs/Kernel/Output/HTML/ArticleCheckPGP.pm
    • /usr/share/otrs/Kernel/Output/HTML/ArticleCheckSMIME.pm
    • /usr/share/otrs/Kernel/Output/HTML/ArticleComposeCrypt.pm
    • /usr/share/otrs/Kernel/Output/HTML/ArticleComposeSign.pm
    • /usr/share/otrs/Kernel/Output/HTML/CustomerHeaderMetaTicketSearch.pm
    • /usr/share/otrs/Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/CustomerUserGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/CustomerUserGenericTicket.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardCalendar.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardIFrame.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardImage.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardMOTD.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardProductNotify.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardRSS.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardTicketGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardTicketStatsGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/DashboardUserOnline.pm
    • /usr/share/otrs/Kernel/Output/HTML/HeaderMetaRefresh.pm
    • /usr/share/otrs/Kernel/Output/HTML/HeaderMetaTicketSearch.pm
    • /usr/share/otrs/Kernel/Output/HTML/Layout.pm
    • /usr/share/otrs/Kernel/Output/HTML/LayoutAJAX.pm
    • /usr/share/otrs/Kernel/Output/HTML/LayoutDatepicker.pm
    • /usr/share/otrs/Kernel/Output/HTML/LayoutLinkObject.pm
    • /usr/share/otrs/Kernel/Output/HTML/LayoutLoader.pm
    • /usr/share/otrs/Kernel/Output/HTML/LayoutPopup.pm
    • /usr/share/otrs/Kernel/Output/HTML/LayoutTicket.pm
    • /usr/share/otrs/Kernel/Output/HTML/LinkObjectTicket.pm
    • /usr/share/otrs/Kernel/Output/HTML/NavBarCustomerCompany.pm
    • /usr/share/otrs/Kernel/Output/HTML/NavBarModuleAdmin.pm
    • /usr/share/otrs/Kernel/Output/HTML/NotificationAgentOnline.pm
    • /usr/share/otrs/Kernel/Output/HTML/NotificationAgentTicketEscalation.pm
    • /usr/share/otrs/Kernel/Output/HTML/NotificationCustomerOnline.pm
    • /usr/share/otrs/Kernel/Output/HTML/NotificationGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/NotificationOutofOfficeCheck.pm
    • /usr/share/otrs/Kernel/Output/HTML/NotificationSchedulerCheck.pm
    • /usr/share/otrs/Kernel/Output/HTML/NotificationUIDCheck.pm
    • /usr/share/otrs/Kernel/Output/HTML/OutputFilterTextAutoLink.pm
    • /usr/share/otrs/Kernel/Output/HTML/OutputFilterTextURL.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesCustomQueue.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesLanguage.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesOutOfOffice.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesPGP.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesPassword.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesSMIME.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesSkin.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesTheme.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesTicketWatcher.pm
    • /usr/share/otrs/Kernel/Output/HTML/PreferencesTimeZone.pm
    • /usr/share/otrs/Kernel/Output/HTML/QueuePreferencesGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/SLAPreferencesGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/ServicePreferencesGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/TicketMenuGeneric.pm
    • /usr/share/otrs/Kernel/Output/HTML/TicketMenuLock.pm
    • /usr/share/otrs/Kernel/Output/HTML/TicketMenuMove.pm
    • /usr/share/otrs/Kernel/Output/HTML/TicketMenuResponsible.pm
    • /usr/share/otrs/Kernel/Output/HTML/TicketMenuTicketWatcher.pm
    • /usr/share/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm
    • /usr/share/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm
    • /usr/share/otrs/Kernel/Output/HTML/TicketOverviewSmall.pm
    • /usr/share/otrs/Kernel/Output/HTML/ToolBarLink.pm
    • /usr/share/otrs/Kernel/Output/HTML/ToolBarTicketLocked.pm
    • /usr/share/otrs/Kernel/Output/HTML/ToolBarTicketResponsible.pm
    • /usr/share/otrs/Kernel/Output/HTML/ToolBarTicketSearchFulltext.pm
    • /usr/share/otrs/Kernel/Output/HTML/ToolBarTicketSearchProfile.pm
    • /usr/share/otrs/Kernel/Output/HTML/ToolBarTicketWatcher.pm
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AAABase.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AAACalendar.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AAAGenericInterface.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AAAMonth.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AAAPreferences.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AAAStats.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AAATicket.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AAAWeekDay.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminAttachment.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminAutoResponse.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminCustomerCompany.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminCustomerUser.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserGroup.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserService.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminDynamicField.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminDynamicFieldCheckbox.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminDynamicFieldDateTime.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminDynamicFieldDropdown.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminDynamicFieldMultiselect.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminDynamicFieldText.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminEmail.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGenericAgent.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGenericInterfaceDebugger.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGenericInterfaceInvokerDefault.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGenericInterfaceMappingSimple.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGenericInterfaceOperationDefault.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGenericInterfaceTransportHTTPSOAP.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGenericInterfaceWebservice.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGenericInterfaceWebserviceHistory.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminGroup.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminLog.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminMailAccount.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminNavigationBar.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminNotification.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminNotificationEvent.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminPGP.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminPackageManager.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminPerformanceLog.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminPostMasterFilter.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminPriority.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminQueue.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminQueueAutoResponse.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminQueueResponses.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminResponse.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminResponseAttachment.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminRole.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminRoleGroup.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminRoleUser.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSLA.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSMIME.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSalutation.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminScheduler.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSecureMode.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSelectBox.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminService.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSession.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSignature.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminState.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSysConfig.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSysConfigEdit.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminSystemAddress.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminType.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminUser.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AdminUserGroup.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentBook.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentCustomerSearch.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentCustomerTableView.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboard.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboardCalendarOverview.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboardIFrame.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboardImage.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboardProductNotify.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboardRSSOverview.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketStats.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentDashboardUserOnline.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentHTMLReferenceForms.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentHTMLReferenceOverview.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentHTMLReferencePageLayout.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentInfo.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentLinkObject.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentNavigationBar.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentPreferences.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentSpelling.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsDelete.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsEditRestrictions.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsEditSpecification.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsEditValueSeries.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsEditXaxis.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsImport.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsOverview.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsPrint.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentStatsView.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketActionCommon.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketActionPopupClose.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketBounce.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketCompose.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketCustomer.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketEscalation.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketForward.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketHistory.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketMerge.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketMove.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewMedium.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewNavBar.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketPhoneCommon.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketSearch.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchOpenSearchDescriptionFulltext.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchResultPrint.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/AttachmentBlocker.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Copyright.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/CustomerAccept.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/CustomerError.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/CustomerLogin.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/CustomerWarning.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Datepicker.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/Footer.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/FooterJS.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/HTMLHead.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/Installer.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/InstallerConfigureMail.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/InstallerDBResult.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/InstallerDBStart.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/InstallerLicense.dtl
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    • /usr/share/otrs/Kernel/Output/HTML/Standard/InstallerSystem.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/LinkObject.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Login.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Motd.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/NoPermission.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Notify.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Pagination.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/PictureUpload.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/PrintFooter.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/PrintHeader.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/PublicDefault.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Redirect.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/SpellingInline.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Test.dtl
    • /usr/share/otrs/Kernel/Output/HTML/Standard/Warning.dtl
    • /usr/share/otrs/Kernel/Scheduler/TaskHandler.pm
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    • /usr/share/otrs/Kernel/System/Auth.pm
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    • /usr/share/otrs/Kernel/System/AutoResponse.pm
    • /usr/share/otrs/Kernel/System/CSV.pm
    • /usr/share/otrs/Kernel/System/Cache.pm
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    • /usr/share/otrs/Kernel/System/CheckItem.pm
    • /usr/share/otrs/Kernel/System/Crypt.pm
    • /usr/share/otrs/Kernel/System/CustomerAuth.pm
    • /usr/share/otrs/Kernel/System/CustomerCompany.pm
    • /usr/share/otrs/Kernel/System/CustomerGroup.pm
    • /usr/share/otrs/Kernel/System/CustomerUser.pm
    • /usr/share/otrs/Kernel/System/DB.pm
    • /usr/share/otrs/Kernel/System/DynamicField.pm
    • /usr/share/otrs/Kernel/System/DynamicFieldValue.pm
    • /usr/share/otrs/Kernel/System/Email.pm
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    • /usr/share/otrs/Kernel/System/Encode.pm
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    • /usr/share/otrs/Kernel/System/FileTemp.pm
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    • /usr/share/otrs/Kernel/System/Group.pm
    • /usr/share/otrs/Kernel/System/HTMLUtils.pm
    • /usr/share/otrs/Kernel/System/JSON.pm
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    • /usr/share/otrs/Kernel/System/Loader.pm
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    • /usr/share/otrs/Kernel/System/Log.pm
    • /usr/share/otrs/Kernel/System/MailAccount.pm
    • /usr/share/otrs/Kernel/System/Main.pm
    • /usr/share/otrs/Kernel/System/Notification.pm
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    • /usr/share/otrs/Kernel/System/PDF.pm
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    • /usr/share/otrs/Kernel/System/Package.pm
    • /usr/share/otrs/Kernel/System/PostMaster.pm
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    • /usr/share/otrs/Kernel/System/ReferenceData.pm
    • /usr/share/otrs/Kernel/System/SLA.pm
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    • /usr/share/otrs/Kernel/System/SearchProfile.pm
    • /usr/share/otrs/Kernel/System/Service.pm
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    • /usr/share/otrs/Kernel/System/SystemAddress.pm
    • /usr/share/otrs/Kernel/System/TemplateGenerator.pm
    • /usr/share/otrs/Kernel/System/Ticket.pm
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    • /usr/share/otrs/Kernel/System/Time.pm
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    • /usr/share/otrs/Kernel/System/UnitTest.pm
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    • /usr/share/otrs/Kernel/System/Valid.pm
    • /usr/share/otrs/Kernel/System/VariableCheck.pm
    • /usr/share/otrs/Kernel/System/VirtualFS.pm
    • /usr/share/otrs/Kernel/System/WebUserAgent.pm
    • /usr/share/otrs/Kernel/System/XML.pm
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    • /usr/share/otrs/Kernel/System/Auth/DB.pm
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    • /usr/share/otrs/Kernel/System/Auth/LDAP.pm
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    • /usr/share/otrs/Kernel/System/Auth/Sync/LDAP.pm
    • /usr/share/otrs/Kernel/System/AuthSession/DB.pm
    • /usr/share/otrs/Kernel/System/AuthSession/FS.pm
    • /usr/share/otrs/Kernel/System/Cache/FileRaw.pm
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    • /usr/share/otrs/Kernel/System/CustomerAuth/DB.pm
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    • /usr/share/otrs/Kernel/System/DB/mssql.pm
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    • /usr/share/otrs/Kernel/System/DynamicField/Backend.pm
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    • /usr/share/otrs/Kernel/System/DynamicField/ObjectType/Article.pm
    • /usr/share/otrs/Kernel/System/DynamicField/ObjectType/Ticket.pm
    • /usr/share/otrs/Kernel/System/Email/DoNotSendEmail.pm
    • /usr/share/otrs/Kernel/System/Email/SMTP.pm
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    • /usr/share/otrs/Kernel/System/GenericAgent/AutoPriorityIncrease.pm
    • /usr/share/otrs/Kernel/System/GenericAgent/NotifyAgentGroupOfCustomQueue.pm
    • /usr/share/otrs/Kernel/System/GenericAgent/NotifyAgentGroupWithWritePermission.pm
    • /usr/share/otrs/Kernel/System/GenericAgent/TriggerEscalationStartEvents.pm
    • /usr/share/otrs/Kernel/System/GenericInterface/DebugLog.pm
    • /usr/share/otrs/Kernel/System/GenericInterface/ObjectLockState.pm
    • /usr/share/otrs/Kernel/System/GenericInterface/Webservice.pm
    • /usr/share/otrs/Kernel/System/GenericInterface/WebserviceHistory.pm
    • /usr/share/otrs/Kernel/System/LinkObject/Ticket.pm
    • /usr/share/otrs/Kernel/System/Log/File.pm
    • /usr/share/otrs/Kernel/System/Log/SysLog.pm
    • /usr/share/otrs/Kernel/System/MailAccount/IMAP.pm
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    • /usr/share/otrs/Kernel/System/MailAccount/IMAPTLS.pm
    • /usr/share/otrs/Kernel/System/MailAccount/POP3.pm
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    • /usr/share/otrs/Kernel/System/PostMaster/DestQueue.pm
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    • /usr/share/otrs/Kernel/System/PostMaster/FollowUp.pm
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    • /usr/share/otrs/Kernel/System/PostMaster/NewTicket.pm
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    • /usr/share/otrs/Kernel/System/PostMaster/Filter/CMD.pm
    • /usr/share/otrs/Kernel/System/PostMaster/Filter/FollowUpArticleTypeCheck.pm
    • /usr/share/otrs/Kernel/System/PostMaster/Filter/Match.pm
    • /usr/share/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm
    • /usr/share/otrs/Kernel/System/PostMaster/Filter/NewTicketReject.pm
    • /usr/share/otrs/Kernel/System/PostMaster/LoopProtection/DB.pm
    • /usr/share/otrs/Kernel/System/PostMaster/LoopProtection/FS.pm
    • /usr/share/otrs/Kernel/System/Queue/PreferencesDB.pm
    • /usr/share/otrs/Kernel/System/SLA/PreferencesDB.pm
    • /usr/share/otrs/Kernel/System/Scheduler/TaskManager.pm
    • /usr/share/otrs/Kernel/System/Service/PreferencesDB.pm
    • /usr/share/otrs/Kernel/System/Stats/Dynamic/Ticket.pm
    • /usr/share/otrs/Kernel/System/Stats/Dynamic/TicketAccountedTime.pm
    • /usr/share/otrs/Kernel/System/Stats/Dynamic/TicketList.pm
    • /usr/share/otrs/Kernel/System/Stats/Dynamic/TicketSolutionResponseTime.pm
    • /usr/share/otrs/Kernel/System/Stats/Static/StateAction.pm
    • /usr/share/otrs/Kernel/System/SysConfig/PriorityValidate.pm
    • /usr/share/otrs/Kernel/System/SysConfig/QueueValidate.pm
    • /usr/share/otrs/Kernel/System/SysConfig/StateValidate.pm
    • /usr/share/otrs/Kernel/System/Ticket/Article.pm
    • /usr/share/otrs/Kernel/System/Ticket/ArticleStorageDB.pm
    • /usr/share/otrs/Kernel/System/Ticket/ArticleStorageFS.pm
    • /usr/share/otrs/Kernel/System/Ticket/Custom.pm.example
    • /usr/share/otrs/Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm
    • /usr/share/otrs/Kernel/System/Ticket/ArticleSearchIndex/RuntimeDB.pm
    • /usr/share/otrs/Kernel/System/Ticket/ArticleSearchIndex/StaticDB.pm
    • /usr/share/otrs/Kernel/System/Ticket/CustomerPermission/CustomerIDCheck.pm
    • /usr/share/otrs/Kernel/System/Ticket/CustomerPermission/CustomerUserIDCheck.pm
    • /usr/share/otrs/Kernel/System/Ticket/CustomerPermission/GroupCheck.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/ArchiveRestore.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/ArticleSearchIndex.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/ForceOwnerReset.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/ForceState.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/ForceUnlock.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/ResponsibleAutoSet.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/Test.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/TicketAcceleratorUpdate.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/TicketDynamicFieldDefault.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/TicketEscalationIndex.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/TicketNewMessageUpdate.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/TicketPendingTimeReset.pm
    • /usr/share/otrs/Kernel/System/Ticket/Event/TriggerEscalationStopEvents.pm
    • /usr/share/otrs/Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm
    • /usr/share/otrs/Kernel/System/Ticket/IndexAccelerator/StaticDB.pm
    • /usr/share/otrs/Kernel/System/Ticket/Number/AutoIncrement.pm
    • /usr/share/otrs/Kernel/System/Ticket/Number/Date.pm
    • /usr/share/otrs/Kernel/System/Ticket/Number/DateChecksum.pm
    • /usr/share/otrs/Kernel/System/Ticket/Number/Random.pm
    • /usr/share/otrs/Kernel/System/Ticket/Permission/GroupCheck.pm
    • /usr/share/otrs/Kernel/System/Ticket/Permission/OwnerCheck.pm
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    • /usr/share/otrs/Kernel/System/Ticket/Permission/WatcherCheck.pm
    • /usr/share/otrs/Kernel/System/UnitTest/Helper.pm
    • /usr/share/otrs/Kernel/System/UnitTest/Selenium.pm
    • /usr/share/otrs/Kernel/System/User/Preferences/DB.pm
    • /usr/share/otrs/Kernel/System/VirtualFS/DB.pm
    • /usr/share/otrs/Kernel/System/VirtualFS/FS.pm
    • /usr/share/otrs/Kernel/System/Web/InterfaceAgent.pm
    • /usr/share/otrs/Kernel/System/Web/InterfaceCustomer.pm
    • /usr/share/otrs/Kernel/System/Web/InterfaceInstaller.pm
    • /usr/share/otrs/Kernel/System/Web/InterfacePublic.pm
    • /usr/share/otrs/Kernel/System/Web/Request.pm
    • /usr/share/otrs/Kernel/System/Web/UploadCache.pm
    • /usr/share/otrs/Kernel/System/Web/UploadCache/DB.pm
    • /usr/share/otrs/Kernel/System/Web/UploadCache/FS.pm
    • /usr/share/otrs/bin/Cron.sh
    • /usr/share/otrs/bin/otrs.AddCustomerUser.pl
    • /usr/share/otrs/bin/otrs.AddGroup.pl
    • /usr/share/otrs/bin/otrs.AddQueue.pl
    • /usr/share/otrs/bin/otrs.AddRole.pl
    • /usr/share/otrs/bin/otrs.AddRole2Group.pl
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    • /usr/share/otrs/bin/otrs.AddTicketType.pl
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    Changelog

    2015-01-07 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-8+deb7u5) wheezy-security; urgency=high * Add patch 37-CVE-2014-9324 which fixes CVE-2014-9324, also known as OSA-2014-06: An attacker with valid OTRS credentials could access and manipulate ticket data of other users via the GenericInterface, if a ticket webservice is configured and not additionally secured.

    2014-02-12 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-8+deb7u4) stable-security; urgency=high * Add patch 35-CVE-2014-1471 which fixes CVE-2014-1471, also known as OSA-2014-02: An attacker with a valid customer or agent login could inject SQL in the ticket search URL. * Add patch 36-CVE-2014-1694 which fixes CVE-2014-1694, also known as OSA-2014-01: An attacker that managed to take over the session of a logged in customer could create tickets and/or send follow-ups to existing tickets due to missing challenge token checks.

    2013-07-09 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-8+deb7u3) stable-security; urgency=high * Add patch 34-CVE-2013-4717 which fixes CVE-2013-4717, also known as OSA-2013-05: An attacker with a valid agent login could manipulate URLs leading to SQL injection.

    2013-06-18 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-8+deb7u2) stable-security; urgency=high * Add patch 33-CVE-2013-4088 which fixes CVE-2013-4088, also known as OSA-2013-04: An attacker with a valid agent login could manipulate URLs in the ticket watch mechanism to see contents of tickets they are not permitted to see.

    2013-05-24 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-8+deb7u1) stable-security; urgency=high * Add patch 32-CVE-2013-3551 which fixes CVE-2013-3551, also known as OSA-2013-03: An attacker with a valid agent login could manipulate URLs in the ticket split mechanism to see contents of tickets and they are not permitted to see.

    2013-04-02 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-8) unstable; urgency=high * Add missing post database schemas for new installations with dbconfig. Without it, new installations will miss some important foreign keys and later fail to update to version 3.2.x. Closes: #702251 * Add upstream patch 31-CVE-2013-2625 to improve permission checks in LinkObject. This fixes CVE-2013-2625.

    2013-02-27 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-7) unstable; urgency=high * Do not call otrs.SetPermissions.pl in postinst, since it modificates a few files in /usr/share/otrs, instead set the required permissions in /var/lib/otrs on my own. Closes: #700897

    2012-10-16 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-6) unstable; urgency=medium * Add upstream patch 30-osa-2012-03-js-xss to improve HTML security, where a special prepared HTML e-mail could cause to execute JavaScript code within your browser, as described in OSA-2012-03 and CVE-2012-4751.

    2012-08-28 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-5) unstable; urgency=medium * Add upstream patch 29-security-tag-nesting to improve HTML security to detect tag nasting.

    2012-08-22 - Patrick Matthäi <pmatthaei@debian.org> otrs2 (3.1.7+dfsg1-4) unstable; urgency=high * Correct typo in changelog from my last upload. * Add upstream patch 28-osa-2012-01-ie-xss from OSA-2012-01, which fixes a XSS vulnerability when using the Internet Explorer. * Move libmail-imapclient-perl from Suggests to Depends and also depend on the version in Wheezy. This is an additional fix for the 3.1.7+dfsg1-3 upload to ensure that the correct version is installed.

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